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Additional Description
TABLE OF CONTENTS
SECTION I General Principles of Telephone Medicine
Introduction 3
Basic Elements of the Telephone Call 5
Improving Communication Skills 15
Telephone Record Keeping and Liability 19
Practical Considerations 31
Patient Relations: The Irate Parent 41
SECTION II Common Symptomatic Complaints
GENERAL SYMPTOMS
Fever 53
Nonspecific Illness ("My child Is Sick") 59
The Toxic Child 61
RESPIRATORY SYMPTOMS
Cough 65
Croup (Laryngotracheal Bronchitis, Barking Cough) 69
Earache (Otitis) 73
Sore Throat (Pharyngitis) 77
Upper Respiratory Infection (URI, Rhinitis, Cold) 81
Wheezing (Asthma, Asthmatic Bronchitis, Hyperactive
Airway Disease, "Wheezy" Bronchitis, Bronchiolitis) 85
GASTROINTESTINAL SYMPTOMS
Abdominal Pain in Older Children 91
Constipation 97
Prolonged or Recurrent Infant Crying (Infant Colic,
Abdominal Pain in Infants) 101
Diarrhea 107
Vomiting (Emesis) 111
OTHER SYMPTOMS
Headache 115
Pain on Urination (Dysuria) 119
Skin Rashes (Dermatitis, Exanthems) 123
SECTION III Trauma and Other Emergency Problems
TRAUMA
Basic Principles for Treating Trauma 135
Strains and Sprains (Athletic Injuries) 137
Fall from a Height 139
Trauma to the Head 141
Trauma to the Nose 143
Trauma to the Eye 145
Cuts (Lacerations) 147
Puncture Wounds 149
OTHER EMERGENCIES
Insect Bites and Stings 151
Animal Bites 153
Human Bites 155
Nose Bleeds (Epistaxis) 157
Burns 159
Sunburn 161
Convulsions (Seizures) 163
Ingestion of Foreign Bodies 165
Poisonings and Ingestions 167
SECTION IV Minor Localized Infections
Athlete's Foot (Tinea Pedis) 177
Canker Sores 179
Cold Sores (Fever Blisters, Herpes Simplex Infection) 181
Head Lice (Pediculosis) 183
Pink Eye (Conjunctivitis) 185
Pinworm (Oxyuriasis) 187
Sty 189
Swimmer's Ear (External Otitis) 191
Thrush (Oral Candidiasis) 193
Vaginal Discharge (Vaginitis) 195
SECTION V Infectious Diseases
Chickenpox (Varicella) 203
Fifth Disease (Erythema Infectiosum, Parvovirus B19
Infection) 207
German Measles (Rubella) 209
Hepatitis 211
Infectious Mononucleosis (Epstein-Barr Virus Infection) 213
Lyme Disease 217
Measles (Rubeola) 219
Mumps (Epidemic Parotitis) 223
Roseola (Exanthem Subitum, Sixth Disease) 227
Scarlet Fever (Scarlatina) 229
Whooping Cough (Pertussis) 231
"My Child Has Been Exposed to..." 233
SECTION VI Common Parenting Concerns
Common Complaints Received by Age Group 243
Basic Principles when Discussing Behavior with
Parents 247
Abbreviated Discussions of Common
Pediatric Problems 251
SECTION VII Care of Newborn Infants
When To Call the Doctor 263
Breast Feeding 263
Formula Feeding 265
Feeding Schedules 266
Solid Foods 266
Baby Bowel Movements 266
Care of the Diaper Area and Skin 267
Care of the Umbilicus 268
Bathing 268
Visitors 268
Taking the Baby Out 269
Sleeping Positions 269
Pacifiers 269
Postpartum "Blues" 269
The First Doctor Visit 270
Appendix
The Receptionist's Manual 273
Dietary Advice 274
Telephone Numbers 276
Schedules for Physical Examinations
and Immunizations 279
Commonly Used OTC Medications 281
Travel Instructions to the Office 283
Billing, Insurance, and Other Office Business Policies 284
Appendix II
Patient Instructions 285
References 288
Index 295
